Shipping Policy
Thank you for visiting and shopping at BYOND. Below you will find our shipping policy applicable to your order.
Shipping processing time
All orders are processed within 24 hours of ordering. Orders are not shipped or delivered on weekends or holidays. In case of high order volume, shipment may be delayed. Please allow extra days for delivery. If there is a significant delay in shipment, you will be notified via email.
Shipping costs and estimated delivery time
You do not have to pay shipping costs for your order. We cover shipping costs.
Shipping method estimated delivery time shipping cost
Standard 7-10 business days free
Delayed deliveries may occasionally occur.
Shipping confirmation and tracking your order
Once your order has been shipped, you will receive an email confirmation with your tracking number(s). Tracking numbers will be activated within 2 to 5 business days.
Customs, duties, and taxes
BYOND is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility.
When can I expect my order?
The average delivery time is 7 to 16 business days. Our products are shipped directly from the manufacturer to you. Thanks to our unique business model, we can offer our products at lower prices than our competitors due to savings on inventory and transportation costs.
Where is my order now that the estimated delivery time has passed?
In rare cases, an order may be delayed during delivery. Use your tracking number, which you received via email, to track the status of your order. If you have not received anything three days after the scheduled delivery date, please contact us via email at info@byondfashion.com
I am not satisfied with my order.
If you are not satisfied with your order, we sincerely apologize and would like to know how we can make it right. Please send an email to info@byondfashion.com and we will do our best to resolve the issue as quickly as possible.
Where do I find my tracking number?
We will send your tracking number via email as soon as your item is ready and shipped. It may take 2-5 business days before your tracking number is available. Please note delays in the delivery of some products due to temporary issues with our supplier. We process orders from Monday to Friday. We do not ship on holidays. If products are highly demanded, processing time may be longer than three days.
Not at home on delivery or failure to collect parcel from post office.
If a parcel is not accepted at your home or not collected from the post office, it will be automatically returned. We reserve the right to deduct £15 from the refundable amount for costs incurred.
Our shipping times are estimates and are not guaranteed.